Exchanges & Returns

EXCHANGES & RETURNS

 

EXCHANGES

 

PLEASE SEE OUR EXCHANGES TERMS BELOW:

  • Apparel items can be exchanged for an alternative size within 2 weeks of when your order was shipped out.
  • Items must be unused, unwashed and in perfect condition.
  • You may exchange items of equal or lesser value, and pay the difference for items that exceed the original purchase price.
  • Because we print all of our orders on demand, there is a $5.00 per item charge for exchanges.
  • Customer pays to ship exchange(s) to Contrabrands, and we will cover the cost to ship the new exchanged item(s) back to customer.
  • To schedule an exchange, please email Contrabrands and we will provide you with shipping instructions.
  • Please include a note in the package stating your order number, your email address, and the new style, color and size(s) that you would like.
  • For any questions or concerns please email us at support@shopcontrabrands.com

 

RETURNS

  • Apparel can be returned for any reason within 2 weeks of when your order was shipped out. Non-apparel items, such as jewelry cannot be returned.
  • Items must be unused, unwashed and in perfect condition.
  • There is a 20% restocking fee for all items, and shipping costs are non-refundable.
  • The customer is responsible for shipping the items back to Contrabrands.
  • Customer must include a note in the package stating the order number, their email address, and that they would like a refund.
  • It is important you contact our support desk at support@shopcontrabrands.com to confirm where to return your item, because we currently work with a number of different 3rd party suppliers and the number may increase in the future.
  • For any questions or concerns please email us at support@shopcontrabrands.com.

 

60 DAYS QUALITY GUARANTEE

Returns of Defective Products

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We only provide a full refund in the case of defective items, because these are custom print on demand products.  

In most cases, we will replace your order if there is a problem.  The only case where a refund will be considered is in the case of a defective item.

Non-returnable items: Gift cards

To complete your return, we require a receipt or proof of purchase.

It is important you contact our support desk at support@shopcontrabrands.com to confirm where to return your item, because we currently work with a number of different 3rd party suppliers and the number may increase in the future.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Canceling orders

Since nearly all our products are custom made and printed on demand, we are unable to accept cancellation requests after one-hour of placing your order.

CHANGING YOUR ORDER

Since nearly all our products are custom made and printed on demand, please notify us immediately if you need to change the size, color or style of your item. We are unable to guarantee changes to your order if we are not contacted within one-hour of placing your order.